Frequently Asked Questions
Use these answers to understand the current inspection process and service scope. Property access and service details vary, so confirm appointment-specific questions when booking.
THE DETAILS
BEFORE YOU BOOK.
How does the Repair Request Builder work?+
Select findings in the digital report, add requested credit amounts or repair notes, and generate a document to send to the listing agent.
When will the standard home inspection report be ready?+
Vaultix’s FAQ says the standard home inspection report is delivered within 24 hours. Specialized testing may have a different turnaround.
Can agents view reports on a phone?+
Vaultix describes its report dashboard as mobile-friendly, so agents and clients can access the digital report on a smartphone.
Do I need to attend the inspection?+
Vaultix's process describes a findings walkthrough with the inspector. Its residential-inspection page encourages clients to attend the final portion of the inspection, while noting attendance is not mandatory. Confirm arrangements when you book.
When will I receive the report?+
Vaultix's residential-inspection page states that its standard residential report is delivered within 24 hours of the on-site inspection. Confirm expected delivery timing for your appointment, especially when separate testing is included.
Does a standard home inspection include radon or mold testing?+
Vaultix lists radon testing and mold inspection as separate services. Do not assume either is included in a standard home inspection; ask about scope and scheduling if you need specialized testing.
What should I do if the report identifies a concern?+
Review the observation with your inspector and ask what follow-up may be appropriate. For diagnosis or repair estimates beyond the inspection's scope, contact a qualified specialist. The report provides information for your decisions; it does not prescribe a transaction outcome.
Which professional credentials does Vaultix name?+
Vaultix describes its residential home inspectors as InterNACHI-certified. Its services page also describes its inspectors as North Carolina-licensed professionals, but does not list individual license details there.
Which real estate association does Vaultix say it belongs to?+
Vaultix’s agent page states that the company is a member of the Canopy Realtor® Association in Charlotte, North Carolina.
Can I see individual inspector license or certification numbers here?+
No. The related pages reviewed name the credential and association but do not provide individual inspector numbers or a person-by-person credential roster. Contact Vaultix if you need details for a specific inspector.
How long does a residential inspection take?+
Vaultix's page gives an average of two to four hours on site for a standard residential inspection, with timing dependent on factors such as the home's size, age, and foundation type. Ask when scheduling if you need an estimate for a particular property.
What if the report identifies problems?+
The report provides documented observations for you to review. You can use findings to ask questions, consider whether additional evaluation is appropriate, and discuss options with the relevant professionals involved in your transaction. The inspection itself does not determine whether you should buy the home.
When will I receive the digital report?+
Vaultix's residential page states that its report is delivered within 24 hours of the walkthrough, and the services page also describes reports delivered within 24 hours. Confirm current turnaround when booking.
What kinds of commercial properties does Vaultix inspect?+
Vaultix identifies retail and storefront spaces, office buildings, light-industrial and warehouse properties, and multi-family buildings as property types its commercial inspection service is designed to address. Confirm the scope and access requirements for your specific property when arranging the inspection.
What does a commercial inspection cover?+
The live service page describes review of visible structural components, the building envelope, mechanical, electrical, and plumbing systems, site features, and certain visible life-safety features. Exact coverage depends on the agreed scope and what is accessible; specialist testing or further evaluation may be needed for particular concerns.
Can an inspection help before a purchase or lease?+
Vaultix presents commercial inspections as useful before purchase, lease, or renovation. An assessment can help you understand observed property conditions and maintenance concerns as part of your broader due diligence.
What if the inspection identifies a major concern?+
Review the finding with the inspector and discuss appropriate next steps with your real estate professional. You may wish to consult a qualified specialist for further evaluation. Any negotiation or decision about the purchase depends on the facts, the parties, and the terms of your contract; the inspection does not guarantee repairs, a credit, a price reduction, or a right to cancel.
How soon should I schedule?+
Schedule as soon as practical after going under contract and check the inspection or due-diligence deadlines in your agreement. Contract timelines vary, so do not rely on a general number of days.